Post-Pandemic: University Students' Satisfaction on The Use of E-Learning

Daisy Mui Hung Kee, John Hong En Liew, Jeanlu Heng, Joshua Chun Kith Ng, Kelly Jani, Dini Kurnia Antika, Eli Purwatiningsih


In 2020, approximately all universities worldwide abruptly closed due to an urgent public health issue to stop the COVID-19 epidemic from spreading. Unfortunately, even though some universities have undergone online teaching techniques before, they are not prepared to learn online fully. This research examines whether students' attitudes, convenience flexibility, and schools' support influence the continuance intention toward e-learning and whether satisfaction with e-learning is the mediator of the relationships above. This study was conducted in Malaysia and Indonesia after the COVID-19 epidemic to assess university students' intent to continue using e-learning platforms. 160 college students in all took part in the research. This study reveals that satisfaction directly influences continuance intention whereas convenience flexibility and school support influence continuance intention when satisfaction came in and plays a role as a mediator. The link between students’ attitudes, convenience flexibility, school support, and continuance intention is mediated by their satisfaction with e-learning.

Full Text:



Abdullah, S. I. N. W., Arokiyasamy, K., Goh, S. L., Culas, A. J., & Manaf, N. M. A. (2022). University students’ satisfaction and future outlook towards forced remote learning during a global pandemic. Smart Learning Environments, 9(1).

Almusharraf, N., & Khahro, S. (2020). Students Satisfaction with Online Learning Experiences during the COVID-19 Pandemic. International Journal of Emerging Technologies in Learning (IJET), 15(21), 246.

Ayu, M. (2020). Online Learning: Leading e-Learning at Higher Education. The Journal of English Literacy Education: The Teaching and Learning of English as a Foreign Language, 7(1), 47–54.

Chen, S.-C., Li, S.-H., Liu, S.-C., Yen, D. C., & Ruangkanjanases, A. (2021). Assessing Determinants of Continuance Intention towards Personal Cloud Services: Extending UTAUT2 with Technology Readiness. Symmetry, 13(3), 467.

Erdel, D. (2022). EFL Students’ Online Course Satisfaction and Attitudes Towards E-Learning in Post-Pandemic Hybrid Education. Kastamonu Eğitim Dergisi, 30(4), 717–727.

Hasan, H. F. A., Ilias, A., Rahman, R. A., & Razak, M. Z. A. (2008). Service quality and student satisfaction: A case study at private higher education institutions. International Business Research, 1, 163-175.

HARSASI, M., & SUTAWIJAYA, A. (2018). Determinants of Student Satisfaction in Online Tutorial: A Study of A Distance Education Institution. Turkish Online Journal of Distance Education, 19(1), 89–99.

Hu, M. K., & Kee, D. M. H. (2022). Harmonising global higher education: optimise learning in the new normal. In Valeau, E.J., Raby, R. L., and Gaulee, U. (Eds.). "Shaping a Humane World Through Global Higher Education: Pre-Challenges and Post-Opportunities During a Pandemic". (pp.130-140). STAR Scholars, United States.

Kee, D. M. H., Fozeli, A. D., Sani, N. A., Mustafa, A. S., Khalid, N. A., Chawla, P., & Ganatra, V. (2021). Students' satisfaction towards the use of e-learning during the global pandemic. Asia Pacific Journal of Management and Education, 4(3), 87–102.

Kumar, V., & Sharma, D. (2021). E-Learning Theories, Components, and Cloud Computing-Based Learning Platforms. International Journal of Web-Based Learning and Teaching Technologies, 16(3), 1–16.

Li, C.-Y., & Fang, Y.-H. (2019). Predicting continuance intention toward mobile branded apps through satisfaction and attachment. Telematics and Informatics, 43, 101248.

Luaran, J. @ E., Samsuri, N. N., Nadzri, F. A., & Rom, K. B. M. (2014). A Study on the Student’s Perspective on the Effectiveness of Using e-learning. Procedia - Social and Behavioral Sciences, 123, 139–144.

Munir, F., Anwar, A., & Kee, D. M. H. (2021). Online learning and students' fear of Covid-19 and online learning: Study in Malaysia and Pakistan. International Review of Research in Open and Distributed Learning, 22(4) 1-21.

Rafiq, F. (2020). Analyzing Students’ Attitude towards E-Learning: A Case Study in Higher Education in Pakistan. Pakistan Social Sciences Review, 4(1), 367–380.

Rajabalee, Y. B., & Santally, M. I. (2020). Learner satisfaction, engagement and performances in an online module: Implications for institutional e-learning policy. Education and Information Technologies, 26.

Rajeh, M. T., Abduljabbar, F. H., Alqahtani, S. M., Waly, F. J., Alnaami, I., Aljurayyan, A., & Alzaman, N. (2021). Students’ satisfaction and continued intention toward e-learning: a theory-based study. Medical Education Online, 26(1), 1961348.

Sabeh, H. N., Husin, M. H., Kee, D. M. H., Baharudini, A.H., & Abdullah, R., (2021). A systematic review of the DeLone and McLean model of information systems success in an e-Learning context (2010-2020). IEEE Access, 9, 81210-81235,

Suryani, N. K., & Sugianingrat, I. A. P. W. (2021). Student E-Learning Satisfaction During The Covid-19 Pandemic in Bali, Indonesia. Jurnal Economia, 17(1), 141–151.

Ullah, M. S., Khandakar, M. S. A., Aziz, M. A., & Kee, D. M. H. (2022). Technology enabling the new normal: How students respond to classes. Pakistan. International Review of Research in Open and Distributed Learning, 23(4) 35-56.

Unger, S., & Meiran, W. (2020). Student Attitudes Towards Online Education during the COVID-19 Viral Outbreak of 2020: Distance Learning in a Time of Social Distance. International Journal of Technology in Education and Science, 4(4), 256–266.

Valantinaitė, I., & Sederevičiūtė-Pačiauskienė, Ž. (2020). The Change in Students’ Attitude towards Favourable and Unfavourable Factors of Online Learning Environments. Sustainability, 12(19), 7960.

WHO. (2020, 27 April). Archived: WHO Timeline - COVID-19. World Health Organization; World Health Organization.

Yekefallah, L., Namdar, P., Panahi, R., & Dehghankar, L. (2021). Factors related to students' satisfaction with holding e-learning during the Covid-19 pandemic based on the dimensions of e-learning. Heliyon, 7(7), e07628.



  • There are currently no refbacks.

Copyright (c) 2023 Daisy Mui Hung Kee, John Hong En Liew, Jeanlu Heng, Joshua Chun Kith Ng, Kelly Jani, Dini Kurnia Antika, Eli Purwatiningsih

Creative Commons License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

Flag Counter

Published by:

AIBPM Publisher

Editorial Office:

JL. Kahuripan No. 9 Hotel Sahid Montana, Malang, Indonesia
 +62 341 366222

Supported by: Association of International Business & Professional Management

If you are interested to get the journal subscription you can contact us at

ISSN 2655-2035 (Online)

DOI: Prefix 10.32535 by CrossREF

Asia Pacific Journal of Management and Education (APJME) INDEXED:


In Process

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.