The Impact of Global Trend on Courier Service and Consumer Satisfaction: A Study of DHL

Rudresh Pandey; Varsha Ganatra; Harsh Sonawane; Fahada Nur Binti Mohd Fauzi; Daisy Mui Hung Kee; Nur Hafizah Binti Mohd Yasir; Nur Fatini Farisya Binti Suhairi; Nur Afeza Azila Binti Md Zamri

doi:10.32535/ijthap.v4i1.1022

The Impact of Global Trend on Courier Service and Consumer Satisfaction: A Study of DHL

Rudresh Pandey, Varsha Ganatra, Harsh Sonawane, Fahada Nur Binti Mohd Fauzi, Daisy Mui Hung Kee, Nur Hafizah Binti Mohd Yasir, Nur Fatini Farisya Binti Suhairi, Nur Afeza Azila Binti Md Zamri

Abstract

The study seeks to analyze the impact on DHL courier service as well as its customer satisfaction of global trends. The research was conducted by collecting data from the company websites, personal experiences, different theories, and some statistical details. Surveys were also carried out to gather information about its courier service and customer satisfaction. The findings showed that the pattern of logistics has a major effect on organizational and customer satisfaction.

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DOI: https://doi.org/10.32535/ijthap.v4i1.1022

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Copyright (c) 2021 Rudresh Pandey, Varsha Ganatra, Harsh Sonawane, Fahada Nur Binti Mohd Fauzi, Daisy Mui Hung Kee, Nur Hafizah Binti Mohd Yasir, Nur Fatini Farisya Binti Suhairi, Nur Afeza Azila Binti Md Zamri