Job Satisfaction’s Role in Mediating the Influence of Workload and Work Culture on Employee Performance of Community Health Center at Klungkung

Ketut Trisnayani; I Gusti Ngurah Bagus Gunadi; Nengah Landra; I Gede Cahyadi Putra

doi:10.32535/apjme.v7i1.2536

Job Satisfaction’s Role in Mediating the Influence of Workload and Work Culture on Employee Performance of Community Health Center at Klungkung

Ketut Trisnayani, I Gusti Ngurah Bagus Gunadi, Nengah Landra, I Gede Cahyadi Putra

Abstract

Community health center is a community that has a vital role in the growth of human resources. If health services are low, it will greatly affect all sectors of community growth, including the economy in the area. The aim of this research is to determine and analyze the influence of psychological workload and work culture on performance with job satisfaction as a mediator. The population is all employees of the UPTD Puskesmas Banjarangkan I Klungkung with total of 78 people. The analysis technique used is SEM–PLS. The research results show that psychological workload has no significant effect on employee performance, work culture has a significant effect on employee performance, job satisfaction has a significant effect on employee performance, psychological workload has no significant effect on job satisfaction, and work culture has a significant effect on job satisfaction. The implication of this research is that community health centers must continue to improve the performance and satisfaction of their employees so that employees can provide excellent service to the community.

Full Text:

PDF

References

Apriono, M., Fadah, I., Wardayati, S. M., Niken, R., Aprillianto, B., Wahyuni, N. I., & Awwaliyah, I. (2023). The effect of financial performance and environmental sensitivity on ESG disclosure: Empirical study in agroindustrial sector. International Journal of Applied Business and International Management, 8(3), 56-71. https://doi.org/10.32535/ijabim.v8i3.2531

Bawono, D. C., & Nugraheni, R. (2015). Analisis Pengaruh Pemberian Insentif, Kepemimpian dan Beban Kerja Terhadap Kinerja Perawat (Studi pada perawat ruang RSUD Kota Semarang) [Undergraduate thesis, Diponegoro University]. http://eprints.undip.ac.id/46387/

Gibson, J. L., Ivanevic, J. M., & Donnelly, J. H. (2012). Organization: Perilaku, Struktur, Proses. Erlangga.

Hamsatang, H., Syam, A. H., & Rina, R. (2020). Pengaruh budaya kerja, komitmen organisasi, motivasi terhadap kinerja pegawai pada Kantor Kementerian Agama Kabupaten Barru. Journal of Sustainable Business Hub, 1(2), 1-11.

Hartanto, F. M. (2009). Paradigma Baru Manajemen Indonesia. Mizan.

Hasdiah, R. D., Rahmat, M. R., & Adnan, A. A. (2018). Pengaruh motivasi dan budaya kerja terhadap kinerja pegawai di Kantor Sekertariat Daerah Kabupaten Enrekang. Prosiding Konferensi Nasional Ke-8 Asosiasi Program Pascasarjana Perguruan Tinggi Muhammadiyah (APPPTMA).

Hasra, H. (2022). Pengaruh gaya kepemimpinan dan budaya kerja terhadap kinerja karyawan di mediasi oleh kepuasan kerja pada Perusahaan Daerah Air Minum (PDAM) Kota Parepare (Master's thesis, Hasanudin University). http://repository.unhas.ac.id/id/eprint/16277/

Jufrizen, J. (2016). Efek mediasi kepuasan kerja pada pengaruh kompensasi terhadap kinerja karyawan. Jurnal Ilmiah Manajemen dan Bisnis, 17(1). https://doi.org/10.30596/jimb.v17i1.1209

Jufrizen, J., Gultom, D. K., Sitorus, S. A., Sari, M., & Nasution, M. I. (2018). The effect of organizational culture and islamic work ethics on permanent lecturers’ job satisfaction, organizational commitment and work performance at private Islamic universities in the city. Proceedings of the 1st International Conference of Economic Studies (ICOES), 179–186. https://doi.org/10.31219/osf.io/mq2xz

Kurniawan, F. (2019). Pengaruh Budaya Kerja dan Motivasi Kerja terhadap Kinerja Karyawan dengan Kepuasan Kerja sebagai Variabel Intervening (Master's thesis, Lampung University). https://digilib.unila.ac.id/55771/

Kusuma, E. Y. (2020). Stres kerja, beban kerja terhadap kinerja melalui kepuasan kerja pegawai dinas pekerjaan umum dan penataan ruang Kota Mojokerto. Jurnal Ekonomi dan Manajemen, 21(1), 41–56.

Manalu, W. A., Lubis, Y., & Syaifuddin, S. (2022). Effect of workload and work stress on employees performance through job satisfaction as intervening variable in rubber plantation, Serdang II District, PT. Perkebunan Nusantara III. Enrichment: Journal of Management, 12(2), 1960-1970. https://doi.org/10.35335/enrichment.v12i2.508

Mangkunegara, A. P. (2015). Manajemen Sumber Daya Perusahaan. Remaja Rosdakarya.

Maria, M., Akbara, A. Z., Ngarbingan, H. K., & Ginting, G. (2023). Strategies to encourage the acceleration of circular economic practices among youth play as agent of change. International Journal of Applied Business and International Management, 8(3), 17-35. https://doi.org/10.32535/ijabim.v8i3.2529

Moeheriono, M. (2012). Pengukuran Kinerja Berbasis Kompetensi. PT Raja Grafindo Persada.

Nabawi, R. (2019). Pengaruh lingkungan kerja, kepuasan kerja dan beban kerja terhadap kinerja pegawai. Maneggio: Jurnal Ilmiah Magister Manajemen, 2(2), 170–183. https://doi.org/10.30596/maneggio.v2i2.3667

Nur, M., & Syam, A. H. (2020). Pengaruh komunikasi dan budaya kerja terhadap kinerja pegawai. Journal of Sustainable Business Hub, 1(2), 39–45.

Nurhasanah, N., Jufrizen, J., & Tupti, Z. (2022). Pengaruh etika kerja, budaya organisasi dan beban kerja terhadap kinerja karyawan dengan kepuasan kerja sebagai variabel intervening. Jesya: Jurnal Ekonomi Dan Ekonomi Syariah, 5(1), 245-261. https:// doi.org/10.36778/jesya.v5i1.618

Polakitang, A. F., Koleangan, R., & Ogi, I. W. (2019). Pengaruh beban kerja, lingkungan kerja, dan stress kerja terhadap Kinerja karyawan pada PT. Esta group jaya. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis Dan Akuntansi, 7(3). https://doi.org/10.35794/emba.v7i3.24960

Powell, T. C., & Dent-Micallef, A. (1999). Information technology as competitive advantage: The role of human, business, and technology resources. Strategic Management Journal, 18(5), 375–405. https://doi.org/10.1002/(SICI)1097-0266(199705)18:5%3C375::AID-SMJ876%3E3.0.CO;2-7

Rivai, A. (2020). Pengaruh kepemimpinan transformasional dan budaya organisasi terhadap kinerja. Maneggio: Jurnal Ilmiah Magister Manajemen, 3(2), 213–223. https://doi.org/10.30596/maneggio.v3i2.5291

Rizqina, Z. A., Adam, M., & Chan, S. (2017). Pengaruh budaya kerja, kemampuan, dan komitmen kerja terhadap kepuasan kerja pegawai serta dampaknya terhadap kinerja Badan Pengusahaan Kawasan Perdagangan Bebas Dan Pelabuhan Bebas Sabang (BPKS). Jurnal Magister Manajemen, 1(1), 56–69.

Robbins, S. P., & Judge, T. A. (2015). Original Behavior. Pearson Education.

Sandra, W., & Rahmat, A. (2019). Pengaruh budaya kerja dan lingkungan kerja terhadap kepuasan pelanggan dengan sikap sebagai intervening (Studi kasus di PT. Telkom Witel Ridar). Jurnal Manajemen dan Bisnis Terapan, 1(2), 97–107. https://doi.org/10.31849/jmbt.v1i2.8473

Sartika, D., Rusydi, G., Ramdhani, M. F., Andreza, A., Ikbal, Z., Rahayu, M. E., & Heryantini, S. (2022). Determinasi kepuasan kerja dan kinerja karyawan : analisis komunikasi dan konflik kerja. ESCAF, 1(1), 482–494.

Siburian, M. S., Pio, R. J., & Sambul, S. A. (2021). Pengaruh beban kerja dan lingkungan kerja terhadap kinerja karyawan Kantor Pelayanan Pajak Pratama Balige Sumatera Utara. Productivity, 2(5), 370–377.

Sudiharto, S. (2001). Study Waktu tentang Beban Kerja dan Hubungannya dengan Kinerja pada Perawat di Ruang Rawat Inap Dahlia Badan Rumah Sakit Daerah (BRSD) RAA Soewondo Pati [Undergraduate thesis, Diponegoro University]. http://eprints.undip.ac.id/8603/

Syahputra, I., & Jufrizen, J. (2019). Pengaruh diklat, promosi, dan kepuasan kerja terhadap kinerja pegawai. Maneggio: Jurnal Ilmiah Magister Manajemen, 2(1), 104–116. https://doi.org/10.30596/maneggio.v2i1.3364

Wandy, W. (2007, October 28). Faktor-Faktor yang Berhubungan dengan Beban Kerja Perawat di Unit Rawat Inap RSJ Dadi Makassar Tahun 2006. https://irwandykapalawi.wordpress.com/2007/10/28/faktor-faktor-yang-berhubungan-dengan-beban-kerja-perawat-di-unit-rawat-inap-rsj-dadi-makassar-tahun-2006/

Winandar, F., Sudiarditha, I. K. R., & Susita, D. (2021). Pengaruh budaya kerja dan kecerdasan emosional terhadap kinerja karyawan dengan kepuasan kerja sebagai variabel mediasi pada PT Matahari Department Store Tbk. Jurnal E-Bis: Ekonomi Bisnis, 5(1), 83–99.https://doi.org/10.37339/e-bis.v5i1.433

DOI: https://doi.org/10.32535/apjme.v7i1.2536