Empowering Employees Through Training and Development: A Study on Performance Enhancement at Paper Manufacturing Company

‘Aeisyah Bt Ahmad Khairul; Siby James; Nur Izzati Bt Noor Zaimi; Nur Fatin Alimah Zolkepli; Nur Fatin Jufri; Nur Hanis Zulaiqah Muhammad Shariff; Prem Gupta; Kee Daisy Mui Hung

doi:10.32535/apjme.v7i2.3276

Empowering Employees Through Training and Development: A Study on Performance Enhancement at Paper Manufacturing Company

‘Aeisyah Bt Ahmad Khairul, Siby James, Nur Izzati Bt Noor Zaimi, Nur Fatin Alimah Zolkepli, Nur Fatin Jufri, Nur Hanis Zulaiqah Muhammad Shariff, Prem Gupta, Kee Daisy Mui Hung

Abstract

The paper industry faces constant challenges, requiring a workforce with strong adaptability and technical skills. Nippon Paper Industries Co., Ltd., a frontrunner in paper products, explores how training empowers employees and boosts performance. The objective of this research is to evaluate the effectiveness of training and development programs in enhancing employee performance in Nippon Paper Industries. The study gathered quantitative data through online surveys that were administered to 150 employees selected via stratified random sampling. The findings indicate a strong positive correlation between training and development programs and employee performance. The majority of respondents reported the effectiveness of training programs in enhancing skills, boosting productivity, and reducing turnover. However, the alignment of training needs with organizational strategy was perceived as less effective, with a significant portion of respondents expressing neutral opinions. By implementing structured training programs and evaluating their effectiveness, organizations can enhance employee satisfaction, productivity, and retention.

Keywords

Employee Empowerment; Paper Industry; Performance Enhancement; Skill Development; Training Programs

Full Text:

PDF

References

Abbas, Q., & Yaqoob, S. (2009). Effect of leadership development on employee performance in Pakistan. Pakistan Economic and Social Review, 47(2), 269-292.

Agrawal, A. (2013). Employee development and its affect on their performance. International Journal of Marketing, Financial Services and Management Research, 2(4), 99-104.

Aguinis, H., & Kraiger, K. (2009). Benefits of training and development for individuals and teams, organizations, and society. Annual Review of Psychology, 60(1), 451-474.

Amoah-Mensah, A., & Darkwa, P. (2016). Training and development process and employees’ performance in the “Chop Bar” industry. Journal of Research and Development, 3(1), 34-57.

Ampomah, P. (2016). The effect of training and development on employee performance in a private tertiary institution in Ghana. Case Study: Pentecost University College (PUC)-Ghana). Asian Journal of Social Sciences and Management Studies, 3(1), 29-33.

Arulsamy, A. S., Singh, I., Kumar, S., Panchal, J. J., & Bajaj, K. K. (2023). Employee training and development enhancing employee performance - A study. Samdarshi, 16(3), 406-416.

Aryani, N. K. Y., Sapta, I. K. S., & Sujana, I. W. (2021). The Influence of organizational culture and competence on employee performance mediated by organizational commitments in the procurement of goods and services secretariat regency of Karangasem. Asia Pacific Journal of Management and Education, 4(3), 76-86. https://doi.org/10.32535/apjme.v4i3.1270

Atta-Quartey, J. E. (2015). An evaluation of the Annual performance appraisal system at the university of Cape Coast. Open Journal of Social Sciences, 3(7), 247-260. https://doi.org/10.4236/jss.2015.37037

Brown, S. (2021, April 21). Machine learning, explained. MIT Management Sloan School. https://mitsloan.mit.edu/ideas-made-to-matter/machine-learning-explained

Ganesh, M., & Indradevi, R. (2015). Importance and effectiveness of training and development. Mediterranean Journal of Social Sciences, 6(1), 334-338. https://doi.org/10.5901/mjss.2015.v6n1p334

Hanaysha, J. (2016). Testing the effects of employee empowerment, teamwork, and employee training on employee productivity in higher education sector. International Journal of Learning and Development, 6(1), 164-178. http://dx.doi.org/10.5296/ ijld.v6i1.9200

Hosen, S., Hamzah, S. R. A., Ismail, I. A., Alias, S. N., Abd Aziz, M. F., & Rahman, M. M. (2024). Training & development, career development, and organizational commitment as the predictor of work performance. Heliyon, 10(1). https://doi.org/10.1016/j.heliyon.2023.e23903

Jehanzeb, K., & Bashir, N. A. (2013). Training and development program and its benefits to employee and organization: A conceptual study. European Journal of Business and Management, 5(2), 243-252.

Karim, M. M., Choudhury, M. M., & Latif, W. B. (2019). The impact of training and development on employees’ performance: an analysis of quantitative data. Noble International Journal of Business and Management Research, 3(2), 25-33.

Khan, R. A. G., Khan, F. A., & Khan, M. A. (2011). Impact of training and development on organizational performance. Global Journal of Management and Business Research, 11(7), 63-68.

Koval, S. (2015). Employee training and development [Undergraduate thesis, University College Prague]. IS UCP. https://is.ucp.cz/th/u9zm0/

Mampuru, M. P., Mokoena, B. A., & Isabirye, A. K. (2024). Training and development impact on job satisfaction, loyalty and retention among academics. SA Journal of Human Resource Management, 22, 2420. http://dx.doi.org/10.4102/sajhrm.v22i0.2420

McCombes, S., & George, T. (2022, August 25). What is a Research Methodology? | Steps & Tips. Scribbr. http://www.scribbr.com/dissertation/methodology/

Mfugale, C. (2022). Linking training programs to employee performance: A theoretical review. International Research Journal of Advanced Engineering and Science, 7(3), 256-261.

Mrunali, T., & Pathak, A. (2021). A study on the effectiveness of training and development on employee’s performance at JK Paper Ltd. International Journal of Creative Research Thoughts, 9(5), 110-125.

Nafiessa, N. F., Kee, D. M. H., Lim, F. S., Basyeerah, B., Verma, A., Alajmi, H., ... & Quttainah, M. A. (2020). Careers hunters Kuwait: Development of training as a new business idea. Advances in Global Economics and Business Journal, 1(1), 39-49.

Noer, E., & Kuntag, J. R. (2024). Quality of work life at Airport Management Unit (UPBU) Merauke. Asia Pacific Journal of Management and Education, 7(1),15-30. https://doi.org/10.32535/apjme.v7i1.2928

Panagiotakopoulos, A. (2020). Exploring the link between management training and organizational performance in the small business context. Journal of Workplace Learning, 32(4), 245-257. https://doi.org/10.1108/JWL-10-2019-0121

Patel, M., & Patel, N. (2019). Exploring research methodology: Review Article. International Journal of Research and Review, 6(3), 48-55.

Raheja, K. (2015). Methods of training and development. Innovative Journal of Business and Management, 4(2), 35-41. http://dx.doi.org/10.15520/ijbm.vol4.iss2.17.pp35-41

Rodriguez, J., & Walters, K. (2017). The importance of training and development in employee performance and evaluation. World Wide Journal of Multidisciplinary Research and Development, 3(10), 206-212.

Salas, E., Tannenbaum, S. I., Kraiger, K., & Smith-Jentsch, K. A. (2012). The science of training and development in organizations: What matters in practice. Psychological Science in the Public Interest, 13(2), 74-101. https://doi.org/10.1177/1529100612436661

Sharma, A., Raj, R., & Kumar, M. (2023). Impact of training and development on employee job satisfaction in IT sector in India. Journal of Informatics Education and Research, 3(2), 875-886.

Sung, S. Y., & Choi, J. N. (2014). Do organizations spend wisely on employees? Effects of training and development investments on learning and innovation in organizations. Journal of Organizational Behavior, 35(3), 393-412. https://doi.org/10.1002/job.1897

Trisnayani, K., Gunadi, I. G. N. B., Landra, N., & Putra, I. G. C. (2024). The role of job satisfaction in mediation influence of workload and work culture on employee performance at UPTD Puskesmas Banjarangkan I Klungkung. Asia Pacific Journal of Management and Education, 7(1), 1–14. https://doi.org/10.32535/apjme.v7i1.2536

DOI: https://doi.org/10.32535/apjme.v7i2.3276