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Vol 9, No 1 (2024): April 2024 The Influence of National Health Insurance Participant Satisfaction in Mediating the Relationship of Service Quality and Brand Image Towards Participant Loyalty at RSU Balimed Denpasar Abstract  PDF
Ni Kadek Diastuti, Ni Putu Cempaka Dharmadewi Atmaja, I Made Dauh Wijana, I Gede Cahyadi Putra
 
Vol 9, No 3 (2024): December 2024 How Brand Vibes, Stellar Service, and Prime Location Fuel WOM (Word of Mouth) and Drive Bookings in the Hotel Industry Abstract  PDF
Di-An Guevarra San Diego, Zazli Lily Wisker
 
Vol 11, No 1 (2026): April 2026 Determinants of Customer Satisfaction in the Coffee Chain Industry: Evidence from Malaysia Abstract  PDF
Lay Hong Tan, Abrisam Abassy Shaiful Nasri, Aderline Shi Han Ong, Adlyn Syamsina Abdul Halim, Ahmad Reza Palavi Hamat, Namit Das, Neha Treesa D, Daisy Mui Hung Kee
 
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