Impact of Covid-19 Pandemic on DHL Delivery Service

Meenu Baliyan; Shashi Gupta; Janice Loh Yinjin; Daisy Mui Hung Kee; Intan Lyana Binti Abu Habsah; He Zetian; He Ke; Juhi Aggarwal

doi:10.32535/ijthap.v5i1.1403

Impact of Covid-19 Pandemic on DHL Delivery Service

Meenu Baliyan, Shashi Gupta, Janice Loh Yinjin, Daisy Mui Hung Kee, Intan Lyana Binti Abu Habsah, He Zetian, He Ke, Juhi Aggarwal

Abstract

The COVID-19 pandemic lockdown in the entire world has significantly affected shopping behavior.Â This study has tried to survey the delivery services provided by DHL which is a world-leading logistics company that provides services from domestic and international parcel delivery. The COVID-19 pandemic has spiked demand for DHL e-commerce and warehouse space due to abnormality within the global supply chain and ensures non-interruption of production. This paper aims to analyze the impact of the COVID-19 pandemic on the DHL Delivery Service. This research would be conducted by gathering secondary data from DHLâ€™s website and several statistical findings. Besides, quantitative analysis researchers would be using primary data. Further study will be carried out by collecting primary data through a questionnaire. A questionnaire survey among e-commerce customers towards their experiences will be used for data collection with an online survey. Researchers tried to reveal the delivery company services. This study provides DHL with valuable insights and guidance on the impact of the COVID-19 pandemic, leading to improved consumer intention.

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References

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DOI: https://doi.org/10.32535/ijthap.v5i1.1403