Vol 5, No 1 (2022)

February 2022

International Journal of Tourism and Hospitality in Asia Pasific (IJTHAP) is an academic and peer-reviewed journal that publishes original research, both conceptual and empirical in tourism, hospitality and travel. The journal aims to enhance the theoretical development of the hospitality and tourism field. To promote the innovation and fresh idea in tourism field the journal also accept the conceptual research, book review and experience from hospitality practitioners.

Table of Contents

Articles

Service Quality of Government Institution and Its Influence on Public Satisfaction (Study in Regency/City Government of North Sulawesi)
Hendrik Gamaliel, Lintje Kalangi, Jessy Warongan
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1-12
A Study on Factors Affecting Customer Satisfaction at McDonald’s Restaurants
Merry C. N. Rumagit, Ng Hee Song, Anis Farzana, Daisy Mui Hung Kee, Annaletchumi Annaletchumi, Anis Zuraya, Anis Sofea, Nathania Nathania
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13-20
Contributing Factors to Customer Satisfaction during the Pandemic: A Study of Foodpanda of Malaysia and Nigeria
Daisy Mui Hung Kee, Vinosha Rai A/P Veeraselvam, Vanishaa A/P Vayapuri, Ummie Aisyah, Tuan Amelin A'ishah, Ernestina Enakhifo, Friday Ogbu Edeh
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21-33
Analysis of the Shopee’s Strategies to Succeed in the Global E-commerce Market: Malaysia Case
Sahana Madan, James Pérez-Morón, Xin Nee Chua, Daisy Mui Hung Kee, Joeanne Chua, Ken Zie Chua, Yi Wen Chuah, Luis David Santodomingo Vidal
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34-48
Are You a Satisfied Customer at Aeon? A Case Study in Malaysia
Daisy Mui Hung Kee, Foo Mei Chze, Farhana Ayuni, Fatin Najwa, Farah Nadia, Sneh Yadav, Abhijit Das
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49-61
Effect of Service Quality and Customer Satisfaction on Customer Loyalty: A case study of Starbucks in Malaysia
James Pérez-Morón, Sahana Madan, Jin Yin Cheu, Daisy Mui Hung Kee, Li Chiy Cheong, Roger Chin, Jie Cheng, Angela Patricia Muñoz García
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62-74
Impact of Covid-19 Pandemic on DHL Delivery Service
Meenu Baliyan, Shashi Gupta, Janice Loh Yinjin, Daisy Mui Hung Kee, Intan Lyana Binti Abu Habsah, He Zetian, He Ke, Juhi Aggarwal
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75-86
A Study on Consumer Satisfaction with Respect to Samsung Gadgets
Varsha Ganatra, Dwi Nita Aryani, Nur Insyirah binti Abd. Rahman, Daisy Mui Hung Kee, Nur Farra Diana binti Fadzil, Nur Iffah Atirah binti Hassan, Nur Khadijah binti Esa, Meghna Mamtani
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87-99
Marketing Strategies Implemented by Hotel Industry during COVID-19 in Malaysia
Rajesh Kumar Nair, Ranjith P.V, Siti Hajar Azlan, Daisy Mui Hung Kee, Shazwanie Amat Sazali, Siti Nadiah Rahmat, Shopanadevi Munusamy, Tejashree Ingole
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100-111
The Effect of Service Quality, Price Perception and Trust on Parents Satisfaction at Kartika Mandala Kindergarten in Denpasar
I Made Dipa Arigata, Ni Putu Nita Anggraini, Pande Ketut Ribek
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112-121