Optimizing Marketing Strategies for Enhanced Sales Performance in the Travel and Tourism Sector
Abstract
This study explores key influencing factors affecting marketing sales performance for the travel and tourism industry. Research has shown that the travel and tourism industries have become one of the important sectors. Due to uncertainties in today's highly competitive global economy, these industries have struggled to survive and sustain growth during the pandemic. Hence, it is justifiable to make further research on how to develop these industries. It is interesting to investigate factors that can enhance marketing sales performance for these industries. The literature review shows that sloganization, dynamic pricing and personal selling are three important key influencing factors. A conceptual model was proposed. Conclusion and limitations of this study are discussed in this study.
Keywords
Full Text:
PDFReferences
Abdi, S. & Irandoust, A. (2013). The importance of advertising slogans and their proper designing in brand equity. International Journal of Organizational Leadership, 2(2), 62-69. http://dx.doi.org/10.33844/ijol.2013.60321
Bodea, T., & Ferguson, M. (2014). Segmentation, Revenue Management and Pricing Analytics. Routledge.
Buruhanutheen, U., Kee, D. M. H., Malik, N. A., Kuson, S., Yen, T., & Karlekar, S. (2019). Analysis of safety & pricing issue in Grab's car & the solutions. International Journal of Accounting & Finance in Asia Pacific, 2(2), 1-11. https://doi.org/10.32535/ijafap.v2i2.536
Castleberry, S. (2011). Selling: Building Partnerships. McGraw-Hill.
Charoensukmongkol, P., & Suthatorn, P. (2021). Linking improvisational behavior, adaptive selling behavior and sales performance. International Journal of Productivity and Performance Management, 70(7), 1582-1603. https://doi.org/10.1108/IJPPM-05-2019-0235
Collins, H. (2021). Definition of marketing. https://www.collinsdictionary.com/de/worterbuch/englisch/marketing
Dass, M., Kohli, C., Kumar, P., & Thomas, S. (2014). A study of the antecedents of slogan liking. Journal of Business Research, 67(12), 2504–2511. https://doi.org/10.1016/j.jbusres.2014.05.004
Femenia-Serra, F., & Gretzel, U. (2020). Influencer marketing for tourism destinations: Lessons from a mature destination. Information and Communication Technologies in Tourism 2020: Proceedings of the International Conference, 65-78. https://doi.org/10.1007/978-3-030-36737-4_6
Ferrier, S., & Brewin, C. R. (2005). Feared identity and obsessive–compulsive disorder. Behaviour Research and Therapy, 43(10), 1363-1374. https://doi.org/10.1016/j.brat.2004.10.005
Ganatra, V., Utama, A. G. S., Pawar, P., Verma, S., Pandey, R., Whiryawan, J., Sin, L. G., Ling, C. C., Kee, D. M. H., & Jin, C. Y. (2021). Marketing strategies of travel and tourism industry. International Journal of Tourism and Hospitality in Asia Pacific, 4(1), 43-52. https://doi.org/10.32535/ijthap.v4i1.1020
Hafiz, M. B. M. N., Kee, D. M. H., Wahab, M. A. B. A., Subli, A. B., Azmi, M. A. B. M., Varghese, S., & Sinha, T. (2020). Customer satisfaction with the goods and services offered by MYDIN. International Journal of Tourism and Hospitality in Asia Pacific, 31-45. https://doi.org/10.32535/ijthap.v3i1.722
Hashemi, S., Mohammed, H. J., Kiumarsi, S., Kee, D. M. H., & Anarestani, B. B. (2023). Destinations food image and food neophobia on behavioral intentions: Culinary tourist behavior in Malaysia. Journal of International Food & Agribusiness Marketing, 35(1), 66-87. https://doi.org/10.1080/08974438.2021.1943101
Hawes, D. K., Taylor, D. T., & Hampe, G. D. (1991). Designation marketing by states. Journal of Travel Search, 30(1), 11-17. https://doi.org/10.1177/004728759103000103
Jones, E., & Haven, C. (2005). Tourism SMEs, Service Quality, and Destination Competitiveness. CABI.
Kallmuenzer, A. (2018). Exploring drivers of innovation in hospitality family firms. International Journal of Contemporary Hospitality Management, 30(3), 1978-1995. https://doi.org/10.1108/IJCHM-04-2017-0242
Keller, K. L. (1998). Strategic Brand Management: Building, Measuring, and Managing Brand Equity. Prentice Hall.
Kohli, C., & Suri, R. (2002). Creating effective logos: Insights from theory and practice. Business Horizons, 45(3), 58?64.
Kohli, C., Thomas, S., & Suri, R. (2013). Are you in good hands?: Slogan recall: What really matters. Journal of Advertising Research, 53(1), 31–42. https://doi.org/10.2501/JAR-53-1-031-042
Kokkranikal, J., & Morrison, A. (2002). Entrepreneurship and sustainable tourism: The houseboats of Kerala. Tourism and Hospitality Research, 4(1), 7-20. https://doi.org/10.1177/146735840200400102
Kotler, P., & Armstrong, G. (2010). Principles of Marketing. Prentice Hall.
McAfee, R.P., & Te Velde, V. (2006). Dynamic pricing in the airline industry. In T. Hendershott (Ed.), Handbook on Economics and Information Systems. Emerald, 527-570.
Pandey, R., Reddy, L. S., Chaudary, V., Widyawati, V. T., Sin, L. G., Ghazali, M. K. A. B. M., Kee, D. M. H., Ibrahim, M. F. B., Fadzeil, M. Z. B. A., & Mohamed, N. A. B. (2021). Analysis the effect of product quality and price on purchase decision (Case Study of Adidas India, Indonesia, and Malaysia). International Journal of Accounting & Finance in Asia Pacific, 4(1), 71-85. https://doi.org/10.32535/ijafap.v4i1.1034
PlanetSki. (2012). Tour operators increase market share. http://www.planetski.eu/news/4325
Rosário, A., & Raimundo, R. (2021). Consumer marketing strategy and E-commerce in the last decade: a literature review. Journal of theoretical and applied electronic commerce research, 16(7), 3003-3024. https://doi.org/10.3390/jtaer16070164
Rust, R., & Zahorik, A. (1993). Customer satisfaction, customer retention, and market share. Journal of Retailing, 145-156. https://doi.org/10.1016/0022-4359(93)90003-2
Setiastuti, C. (2011). A stylistic study on McDonald's slogan during 1960s-2008 [Undergraduate thesis, Sanata Dharma University]. USD Library Repository. https://repository.usd.ac.id/
Soltani, S., & Davanloo, K. G. (2016). Understanding sales volume antecedents: Measuring the role of consumer-oriented selling and sales promotion in Iran FMCG industry. Journal of Creating Value, 2(2), 287-304. https://doi.org/10.1177/2394964316654820
Vilela, B.B., González, J.A., & Ferrín, P.F. (2008). Person–organization fit, OCB and performance appraisal: Evidence from matched supervisor–salesperson data set in a Spanish context. Industrial Marketing Management., 37, pp.1005–1019. https://doi.org/10.1016/j.indmarman.2007.11.004
Walker Jr, O. C., Churchill Jr, G. A., & Ford, N. M. (1977). Motivation and performance in industrial selling: Present knowledge and needed research. Journal of marketing research, 14(2), 156-168. https://doi.org/10.1177/002224377701400203
DOI: https://doi.org/10.32535/ijthap.v7i1.2902
Refbacks
- There are currently no refbacks.
Copyright (c) 2024 Daisy Mui Hung Kee, Sameena Sirajudeen, Nur Hannah Amirah Hizer, Nur Suraini Nasir, Svenja Rau

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
International Journal of Tourism and Hospitality in Asia Pacific (IJTHAP)
ISSN 2685-8800 (Print) | ISSN 2654-7945 (Online)
DOI Prefix: 10.32535 by CrossRef
Published by AIBPM Publisher
JL. Kahuripan No. 9, Hotel Sahid Montana, Malang, Indonesia
Email: journal.ijthap@gmail.com
Phone: +62 341 366222
Website: https://ejournal.aibpmjournals.com/index.php/IJTHAP
Governed by
Association of International Business and Professional Management
Email: admin@aibpm.org
Website: https://www.aibpm.org/
Licensing Information
International Journal of Tourism and Hospitality in Asia Pacific (IJTHAP) is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License .