Vol 5, No 3 (2022)

October 2022

Table of Contents

Articles

Pos Express Delivery Services in Manado City Using Servqual Method
Stefani Irene Angmalisang, Marlyn T. Londa
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1-15
Ecotourism Development in the Tanjung Papuma Area, Jember Regency to Attract Generation Zs Visiting Interest
Anugerah Aji Susilo, I Dewa Gde Satrya
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16-25
Will You Continue to Use Food Delivery Services During the Transition to the Endemic Phase of the Covid-19 Pandemic?
Liem Gai Sin, Wei Zheng Goh, Chin Chuan Goh, Haarshenni A/P Kumaresan, Pei Kai Goh
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26-37
Factors Affecting Customer Satisfaction at J&T Express in Malaysia
Liem Gai Sin, Joon Weng Leong, Shu Jie Lee, Wei Keat Lee, Zhi Qing Lee
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38-49
A Case Study of Customer Experiences, Expectations and Satisfaction Level toward Services provided by E-Commerce Shopee during COVID-19 Pandemic in Malaysia
Nur Izzati Binti Khairul Anuar, Nur Shakirah Binti Zulkifli, Nur Hidayah Binti Mohd Kassim, Nur Husnina Amila Binti Zaihaimi, Akash Kumar, Akash Sinha, Laxmi Suresh Yadav, Lok Yee Huei, Oh Zi Jian
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50-64
Teaching Factory (TeFa) Learning Strategy and Risk Management at SMK Negeri 1 Garut
Ratih Pratiwi, Agus Cahyana, Uding Sastrawan, Aldi Adi Pratama
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65-75
Brand Attitude, Brand Experience, Brand Love and Word of Mouth: Evidence from China and Malaysia's IKEA
Pavitra A/P Elanchelian, Ziyi Pang, Yunfei Pu, Raja Nur Zakirah Binti Raja Ahmad Zulfakar
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76-91
Customer Satisfaction on Starbucks Malaysia Post-Covid 19 Pandemic
Shing Yee Lim, Chenling Liang, Mingze Li, Minghao Liang, Smitha M.
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92-104
Rise of Online Shopping in Shopee: Is Shopee Xpress Satisfying to Consumers?
Wan Yue Mock, Xiaoyong Meng, Mohamad Affan Wajdi Bin Mohd Azhar, Mohamad Afiq bin Hamzah, Ritika Tyagi
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105-116
Service Quality and Customer Satisfaction: A Study of MyRapid in Malaysia
Joe Yee Ong, Wei Chee Ong, Ai Chyi Ong, Kai Qing On
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117-130